Help Center Vigiloo
Step-by-step guides and clear answers to install Vigiloo, understand alerts and support your child online.
Browse the topics
47 articles across eight topics, from installation to supporting your child.
Create your account, enjoy 2 free months and prepare the installation.
Compatible devices, installing on your child’s phone and sharing with the other parent.
What Vigiloo detects, how alerts work and what to do when you receive one.
Screen time, blocked sites, time limits, location and online games.
Monthly and annual plans, 2-month trial, changing plan and cancelling.
Responding to a difficult situation, finding help and talking about digital life as a family.
Reaching the team, response times, opening hours and free demo.
Most frequently asked questions
How does Vigiloo work?
Vigiloo installs on your child’s smartphone or tablet. Its artificial intelligence analyses the context, repetition and tone of exchanges on the main messaging apps and social networks to spot risky situations.
When a risk is detected, you receive an alert showing the type of risk and advice on what to do, never the content of messages. You follow everything from your parent dashboard, in the app or on the web.
How does installation work?
- Sign in to your parent account and add your child’s profile.
- Take your child’s device and install the Vigiloo app.
- Follow the step-by-step guide and grant the requested permissions: they are needed for detection.
- Choose the apps and platforms to monitor.
- Check in your dashboard that the device shows as connected.
Installation is usually complete in a few minutes.
Can I see my child’s conversations?
No. Vigiloo never shows you the content of messages. The alert states the type of risk detected and advice on what to do, which protects both your child and their privacy.
What should I do when I receive an alert?
- Take the time to read the alert and the advice, without reacting in a rush.
- Open a conversation with your child at a calm moment, without accusing them.
- Depending on the situation: block the contact, report the account on the platform, keep evidence (screenshots).
- If the situation is serious, get help: in France, 3018 for cyberbullying and 17 in case of immediate danger (112 across Europe).
See also Supporting your child.
How much does Vigiloo cost?
- Monthly: 2 months free, then €2 per month
- Annual: 2 months free, then €20 per year, about €1.67 per month
All features are included in both plans. One subscription covers one child. Details on the Pricing page.
How do I cancel my subscription?
You can cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period. There is no commitment.
Where to start?
Pick your situation to go straight to the articles that matter to you.
- I’m discovering Vigiloo: understand how it works and the free trial
- I’m installing the app: follow the step-by-step installation guide
- I received an alert: find out how to react
- My child is going through something difficult: the right reflexes and useful numbers
- I’m managing my subscription: plans, changes and cancellation
A question? Our team is here to help
A team that listens and supports you step by step, technically and personally.
Hours and response times
- Monday to Saturday, 9 am to 6 pm
- Reply within 24 to 48 business hours
- Free, personalised demo on request
Get in touch
- +33 1 42 83 97 70
- contact@vigiloo.ai
- Contact form
- From the Vigiloo app
Is your child in danger?
In case of immediate danger, call 112 (or 17 for the police in France). In France, 3018 is the free and anonymous national helpline for cyberbullying, sextortion or shocking content, open 7 days a week. See our advice on how to react.
