Help Center › Getting started
Getting started with Vigiloo
Everything you need to start with peace of mind and introduce Vigiloo to your child the right way.
Getting started
How does Vigiloo work?
Vigiloo installs on your child’s smartphone or tablet. Its artificial intelligence analyses the context, repetition and tone of exchanges on the main messaging apps and social networks to spot risky situations.
When a risk is detected, you receive an alert showing the type of risk and advice on what to do, never the content of messages. You follow everything from your parent dashboard, in the app or on the web.
How do I create my account and start the free trial?
- Choose your plan on the Pricing page: monthly or annual.
- Create your parent account with your email address.
- Add your child’s profile.
- Install Vigiloo on their device by following the step-by-step guide.
The first 2 months are free, with all features included and no commitment.
Can I manage several children?
Yes. One parent account lets you manage several child profiles. Each profile needs its own subscription, so you can adapt the settings to each child’s age and needs while keeping everything in one parent interface.
Introducing Vigiloo to your child
Should I tell my child that Vigiloo is installed?
We recommend it. Vigiloo encourages a transparent approach: explain to your child why you are installing it, focusing on their safety and wellbeing rather than control. Make it clear that you will not read their messages.
How can I talk about it without breaking trust?
- Choose a calm moment, not right after an argument.
- Explain what Vigiloo does and does not do: no reading of conversations, only alerts when there is a risk.
- Adapt the settings to their age and adjust them as they grow.
- Remind them they can always come and talk to you if something difficult happens online.
Our guides and tutorials offer ideas to start the conversation.
Other Help Center topics
Keep reading in another topic.
Compatible devices, installing on your child’s phone and sharing with the other parent.
What Vigiloo detects, how alerts work and what to do when you receive one.
Screen time, blocked sites, time limits, location and online games.
Monthly and annual plans, 2-month trial, changing plan and cancelling.
Responding to a difficult situation, finding help and talking about digital life as a family.
Reaching the team, response times, opening hours and free demo.
