Help Center › Support and contact
Support and contact
A question, a technical issue or need a demo? Here is how to reach us.
Contact us
How do I contact the Vigiloo team?
- Phone: +33 1 42 83 97 70
- Email: contact@vigiloo.ai
- Form: Contact page
- App: directly from Vigiloo
What are the support hours?
The team is available Monday to Saturday, 9 am to 6 pm (Paris time). It is closed on Sundays. Outside these hours, this Help Center remains available at any time.
How quickly will I get an answer?
We answer every request within 24 to 48 business hours. For a faster answer, state the subject of your request, your child’s device type (iOS or Android) and any error message.
Before you buy
Can I request a demo?
Yes. We offer free, personalised demos to show you how Vigiloo fits your situation. Send your request through the contact form by choosing “Demo request”, or from the Features page.
Is Vigiloo available for schools or companies?
For a project with a school, an insurer or a works council, contact us and tell us about your organisation: we will review your request.
Other Help Center topics
Keep reading in another topic.
Create your account, enjoy 2 free months and prepare the installation.
Compatible devices, installing on your child’s phone and sharing with the other parent.
What Vigiloo detects, how alerts work and what to do when you receive one.
Screen time, blocked sites, time limits, location and online games.
Monthly and annual plans, 2-month trial, changing plan and cancelling.
Responding to a difficult situation, finding help and talking about digital life as a family.
