Help Center › Supporting your child
Supporting your child online
Vigiloo alerts you, but it is conversation that protects. Advice and resources for difficult situations.
Responding to a difficult situation
My child is being cyberbullied: what should I do?
- Listen without blaming and reassure them: they were right to tell you.
- Keep evidence: screenshots showing the date and account names.
- Block and report the accounts on the platform concerned.
- In France, call 3018, the free and anonymous national helpline against cyberbullying. Elsewhere, contact your national child helpline.
- If the bullying comes from school, inform the school.
Read our case study: school bullying.
Blackmail or sextortion: what should I do first?
- Never pay and stop replying to the blackmailer.
- Keep the evidence without deleting the conversation.
- Report the account and contact 3018 in France, which can help get the content removed.
- File a complaint with the police.
Acting in the first few hours makes the difference. Read: preventing images from being shared, urgently.
A suspicious adult is contacting my child: how should I react?
Insistence, requests for secrecy, gifts, invitations to meet: these are signs of grooming. Do not confront the adult yourself. Keep the messages, block the contact, report it on the platform and on Pharos (France), and contact the police if a meeting has been arranged. Read: spotting a suspicious contact.
Talking about digital life as a family
How do I talk to my child about online dangers?
- Take an interest in what they do online, without judging.
- Talk about concrete situations: fake news, viral challenges, overly insistent strangers.
- Set age-appropriate rules together.
- Remind them they can always come to you, even if they think they made a mistake.
Where can I find advice and real-life examples?
- Free guides and tutorials
- Our case studies: bullying, viral challenges, identity theft, AI companions
- The Vigiloo blog
- Vigiloo compared with free tools
Other Help Center topics
Keep reading in another topic.
Create your account, enjoy 2 free months and prepare the installation.
Compatible devices, installing on your child’s phone and sharing with the other parent.
What Vigiloo detects, how alerts work and what to do when you receive one.
Screen time, blocked sites, time limits, location and online games.
Monthly and annual plans, 2-month trial, changing plan and cancelling.
Reaching the team, response times, opening hours and free demo.
