Help Center › Alerts and detection
Alerts and risk detection
Understand the risks Vigiloo spots and react at the right time, without overreacting.
What Vigiloo detects
Which risks does Vigiloo detect?
- School bullying: repeated messages, mockery, exclusion
- Suspicious adult contact: insistence, requests for secrecy or to meet
- Blackmail and sextortion: threats to share images, demands for money
- Violent or shocking content received privately or viewed online
- Dangerous viral challenges circulating in class and on social networks
- Radicalisation: weak signals of indoctrination
- Identity theft: fake profile, use of their photos
- AI companions and isolation, visible in the weekly report
How does detection work?
Vigiloo does not rely on keywords alone: its artificial intelligence analyses the context, repetition and tone of exchanges on the main messaging apps and social networks. That is how it tells a one-off joke apart from bullying that is taking hold.
Can I see my child’s conversations?
No. Vigiloo never shows you the content of messages. The alert states the type of risk detected and advice on what to do, which protects both your child and their privacy.
Receiving and setting alerts
When am I alerted?
Alerts are sent in real time as soon as a risky situation is detected. You also receive a weekly mood report and can view regular activity reports in your dashboard.
Can I choose which alerts I receive?
Yes. You can customise alerts to your preferences by choosing the types of activity you want to be notified about, as well as the apps and platforms to monitor.
What should I do when I receive an alert?
- Take the time to read the alert and the advice, without reacting in a rush.
- Open a conversation with your child at a calm moment, without accusing them.
- Depending on the situation: block the contact, report the account on the platform, keep evidence (screenshots).
- If the situation is serious, get help: in France, 3018 for cyberbullying and 17 in case of immediate danger (112 across Europe).
See also Supporting your child.
What is the weekly mood report?
Each week, Vigiloo gives you a report summarising trends in your child’s digital activity and possible signs of distress or stress. It helps you spot a gradual change, such as isolation or heavy use of a confidant chatbot.
Other Help Center topics
Keep reading in another topic.
Create your account, enjoy 2 free months and prepare the installation.
Compatible devices, installing on your child’s phone and sharing with the other parent.
Screen time, blocked sites, time limits, location and online games.
Monthly and annual plans, 2-month trial, changing plan and cancelling.
Responding to a difficult situation, finding help and talking about digital life as a family.
Reaching the team, response times, opening hours and free demo.
